Here's your updated Privacy Policy with the required SMS/text messaging compliance language:

Privacy Policy Effective Date: July 14, 2025

Last Mile Advisors ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.lastmileadvisors.com, and interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect We collect personal and non-personal information from users in the following ways:

Personal Information:

  • Name

  • Email address

  • Phone number (including mobile phone numbers for SMS communications)

  • Company name

  • Job title

  • Any information you provide through contact forms or consultations

Non-Personal Information:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Pages visited and time spent

  • Referral source

2. How We Use Your Information We may use the information we collect to:

  • Respond to inquiries and provide customer support

  • Deliver requested services

  • Send promotional or informational emails (you may opt out at any time)

  • Send text/SMS messages for service updates, appointment reminders, and marketing communications (with your consent)

  • Analyze website usage and improve our services

  • Ensure compliance with legal obligations

3. SMS/Text Messaging Program If you provide your mobile phone number and opt-in to receive text messages from us:

  • Consent: By providing your mobile phone number and opting in, you consent to receive text messages from Last Mile Advisors, which may include appointment reminders, service updates, promotional offers, and other business-related communications.

  • Message Frequency: Message frequency varies depending on your interaction with our services.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.

  • Opt-Out: You may opt-out of receiving text messages at any time by replying STOP to any message you receive from us. You may also text HELP for assistance.

  • No Sharing of Mobile Data: We will NOT share, sell, or disclose your mobile phone number or SMS opt-in data with any third parties or affiliates for their marketing purposes. Your mobile information will only be used by Last Mile Advisors to communicate with you directly.

  • Supported Carriers: Our SMS service is available on all major U.S. mobile carriers.

4. Sharing of Information We do not sell your personal data. However, we may share your information with third parties under the following conditions:

  • With trusted service providers who assist us in operating our business (e.g., analytics platforms, email marketing providers, SMS service providers who act solely on our behalf)

  • To comply with legal obligations or respond to lawful requests

  • To protect our rights, privacy, safety, or property

Important Note on Mobile Information: Your mobile phone number and SMS opt-in data will NEVER be shared with third parties or affiliates for their own use or marketing purposes. Service providers who assist with message delivery are bound by confidentiality obligations and may only use your information to provide services to us.

5. Cookies and Tracking Technologies We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Analyze website traffic and trends

  • Track the effectiveness of campaigns

You can disable cookies through your browser settings, but doing so may limit your ability to use some features of our website.

6. Data Retention We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

7. Your Privacy Rights Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing of your data

  • Withdraw consent where applicable (including SMS opt-in consent)

To exercise your rights, please contact us at privacy@lastmileadvisors.com.

8. Security We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before sharing any data.

10. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Continued use of our website after any changes indicates your acceptance.

12. Contact Us If you have questions about this Privacy Policy or our SMS program, please contact us at:

Last Mile Advisors Minneapolis, MN Email: privacy@lastmileadvisors.com

Key additions that address the TCR rejection:

  1. Section 3 - SMS/Text Messaging Program - Comprehensive SMS compliance section

  2. Explicit statement that mobile opt-in data will NOT be shared with third parties or affiliates

  3. Clear opt-out instructions (text STOP)

  4. Message frequency and data rates disclaimers

  5. Consent language for SMS communications

This should resolve the CR6002 error from RingCentral/TCR!